Privacy Policy

At Sepik Life Sciences, we are committed to protecting your privacy and ensuring a secure shopping experience. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or purchase our skincare products.

1. Information We Collect

We collect personal information directly from you when you interact with our website. This includes:

• Contact Details: Your full name, email address, phone number, and delivery address when you place an order or contact us for a consultation.
• Payment Information: All payment transactions are securely processed through our third-party payment gateway, Razorpay. We do not store or collect your raw credit card numbers or banking passwords on our servers.
• Technical Data: IP address, browser type, operating system, and browsing activity collected through cookies to optimize your user experience.

2. How We Use Your Information

We use the information we collect for the following business purposes:

• Order Fulfillment: To process your payments, pack your products, and coordinate shipping to deliver skincare essentials directly to your doorstep.
• Customer Support: To answer your inquiries, handle returns/refunds, and provide skin consultations.
• WhatsApp Notifications: To coordinate order details and shipping confirmations directly with you via WhatsApp.
• Marketing Communications: To send you newsletter updates, special discount offers, and skincare tips, provided you have opted in. You can unsubscribe at any time.

3. How We Protect Your Data

We implement a variety of security measures to maintain the safety of your personal information. Our website uses Secure Socket Layer (SSL) encryption to safeguard data transmitted during the checkout process. In addition, payment details are authorized in real-time by Razorpay using industry-standard PCI-DSS compliance frameworks.

4. Cookies Policy

Our website uses cookies (small files stored on your device) to help us remember and process the items in your shopping cart, understand your preferences for future visits, and compile aggregate data about site traffic. You can choose to disable cookies in your browser settings, though some e-commerce functionalities might not operate correctly as a result.

5. Third-Party Disclosures

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or delivering products to you (e.g. delivery courier services), as long as those parties agree to keep this information confidential.

6. Your Rights

You have the right to access the personal information we hold about you, request corrections to inaccurate data, or request the deletion of your account records. To exercise these rights, please contact our support team using the email listed below.

7. Contact Us

If you have any questions regarding this Privacy Policy or the security of your data, you can reach out to us at:

Sepik Life Sciences
📍 Plot Number 14, First Floor, Industrial Area Phase 2, Panchkula, Haryana 134113
📞 Phone: +91 95013 34444
✉️ Email: sepiklifesciences@gmail.com